Grouped by topic. If your question isn't here, our support desk is at [email protected].
Standard accounts from ¥30,000. Professional accounts from ¥30,000,000. Corporate from ¥100,000,000.
Japanese residents complete funded onboarding within 24 hours via e-KYC. Non-residents three business days, corporate five to ten.
No. Trade TSE names from one share, FX from 0.01 lots (1,000 units of the quote currency).
At any time. All funds return to the nominated bank account within one business day. No exit fee.
No. We charge explicitly — the payment-for-order-flow (PFOF) model is legal in Japan but generates a conflict of interest. Full detail on our Fees page.
None. Every cost — commission, spread, funding, tax — is disclosed before order entry, in the contract, and on the monthly statement.
Margin and overnight positions are charged daily at TIBOR (JPY) or SOFR (USD) plus 180 bps.
The three TSE segments, Nikkei/TOPIX indices, S&P 500, Nasdaq 100, DAX, FTSE, Euronext, 80+ FX pairs, FSA-registered crypto, and commodities (gold, oil, agricultural).
U.S. pre-market from 04:00 ET, post-market until 20:00 ET. FX runs 22:00 JST Sunday through 22:00 JST Friday.
Yes — TSE-listed options (Nikkei 225, TOPIX) and CBOE-listed U.S. options. You must acknowledge the options risk disclosure before trading.
Yes. Annual transaction statements and Tokutei Kouza withholding reports aligned with National Tax Agency (NTA) requirements.
If you have gains above ¥200,000, this is the simplest way to avoid the annual filing obligation. We withhold and remit directly to the NTA.
We reduce U.S. withholding to 15% via W-8BEN. Annual statements include the withholding data required for the foreign tax credit.
Domestic Japanese bank transfers clear same or next business day. SWIFT two to three business days. SEPA next business day. Crypto after network confirmation.
Requests are processed within four business hours. Transfers to a domestic Japanese bank arrive same or next business day.
No. There is no upper cap on withdrawals, but amounts above ¥10,000,000 may trigger a compliance query.